Privacy Policy

RJK Bookkeeping Services ("we," "our," or "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bookkeeping or BAS services. ("the Service").

  We may collect personal information that you provide directly to us, such as:

• Your name, address, email address and phone number
• Business name, ABN and contact details
• Financial records, bank statements, invoices, receipts and payroll information
• Tax File Numbers (TFNs) or other identification numbers provided for compliance purposes
• Superannuation, employee, or contractor details (where applicable)
• Any other information you choose to provide in relation to your bookkeeping or compliance needs.

We may also automatically collect certain information when you use the Service, including:

• Internet Protocol (IP) address
• Browser type, device information, and operating system
• Dates, times, and frequency of website visits
• Pages accessed and referring websites

We collect this information to deliver our professional services, meet our legal obligations under Australian tax, privacy, and corporate legislation, and ensure secure client communications.

We use secure and industry-standard tools and technologies to collect, store, and manage information related to our services. These may include:

• Secure email and document management systems for client communication and record keeping
• Encrypted electronic signature and document-sharing platforms
• Secure cloud-based workflow and accounting systems
• Website forms and analytics tools to help us improve user experience and service delivery

All tools and systems we use comply with Australian privacy and data protection standards, and data is stored securely with appropriate access controls.

We collect and use your personal information only for purposes directly related to the services we provide as a registered bookkeeping and BAS agent business. These purposes may include:

• Preparing and lodging Business Activity Statements (BAS) and other tax or compliance documents
• Maintaining accurate financial and business records
• Processing payroll and superannuation obligations
• Managing client communications, invoicing, and payments
• Responding to your enquiries and providing professional advice
• Meeting our legal and regulatory obligations under Australian taxation, corporations, and privacy laws
• Improving our services, website functionality, and client experience

We will only use or disclose your personal information for the purpose it was collected, unless:

• You have consented to another use or disclosure; or
• We are required or authorised by law (for example, by the Australian Taxation Office or other government agency).

We will not sell your information to third parties.

We implement industry standard encryption and controls of the data we store both at rest and in transit. However, no method of transmission or storage of information is guaranteed secure at all times. 

In some cases, we may store or process personal information using secure cloud-based services that operate outside Australia.

This means your personal information may be disclosed to, or stored by, service providers located in countries such as the United States, the European Union, or other regions where our trusted providers maintain data centres.

We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles and this Privacy Policy.
However, these recipients may be subject to different data protection laws, and your personal information may therefore be handled differently to the way it is protected in Australia.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC)in accordance with our obligations under the Notifiable Data Breaches scheme.

You have the right to:

• Access and correct your personal information.
• Request deletion or removal of your data.
• Opt-out of direct marketing communications.
• Remain anonymous or use a pseudonym where practicable.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

You have the right to access the personal information we hold about you and to request its correction or deletion where it is inaccurate, incomplete, or no longer required.

If you would like to make a request, please contact us in writing and include one of the following in the subject line of your email or letter:

• “Personal Information Request” – to request a copy of the information we hold about you
• “Data Correction Request” – to request correction or update of your personal information
• “Data Deletion Request” – to request deletion or removal of your personal information

We will respond to your request within 10 business days and process it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In some cases, we may need to retain certain records for legal, accounting, or regulatory purposes; if so, we will inform you of this in our response.

We do not use your personal information for direct marketing purposes.
If this ever changes in the future, we will obtain your explicit consent before sending any marketing communications and will always provide a clear option to opt out.

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We do not engage in credit reporting activities and do not collect or disclose any credit information to credit reporting bodies.

If this changes in the future, we will update this Privacy Policy and ensure compliance with the Privacy (Credit Reporting) Code 2014.

We may collect and use government-related identifiers, such as Tax File Numbers (TFNs), Australian Business Numbers (ABNs), or other registration numbers, when necessary to provide our bookkeeping and BAS services or to meet our legal obligations.

We do not adopt, use, or disclose these identifiers for any purpose other than that for which they were issued, except where required or authorised by law (for example, under taxation or corporations legislation).

Our website may contain links to third-party websites for your convenience, such as government agencies, professional associations, or other relevant resources.

Please note that we are not responsible for the privacy practices, content, or security of any external websites. Each third party has its own privacy policy and data collection practices, which may differ from ours.

We encourage you to review the privacy policy of any website you visit to understand how your personal information may be collected, used, and protected.

We may update this Privacy Policy from time to time. We will notify you of any changes in the way we handle your information if this is deemed necessary and applicable to you. 

If you have a complaint about how we handle your personal information, please contact us using the details below. We will respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au.

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or would like to request deletion or removal of your data, please contact us at:

RJK Bookkeeping Services
Email: info@rjkbookkeepingservices.com.au
Phone: +61 41 00 66 114 

Or use the button below.